Thank you for shopping with ARMED. We strive to provide you with products of the highest quality and your satisfaction is our top priority. 

If you are not entirely satisfied with your purchase, we're here to help.

1. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. 

Your jewelry is eligible for exchange only within:

- 14 DAYS of purchase in-store with a valid receipt

- 14 DAYS from your online order delivering

- 14 DAYS from in-store pickup being placed. 

We do not accept returns under any circumstances, nor will we exchange any goods that have been worn, damaged or used. 

Your order may not be eligible for exchange if the product: 

- Has visible wear or damage.

- Is not in the original package, including boxes and bags.

- Is a final sale item (this does not include the use of a discount code or site-wide sales of 15% off or less)

Any items bought on SALE are FINAL SALE (NO EXCHANGES). This includes any discount code or sitewide discount that is beyond 15% off. 

Items purchased online are eligible for exchange, as long as it is shipped back at the customer's expense within 14 days of receiving the order. 

A store issued receipt is required for all exchanges. We will NOT be able to assist you without this documentation. 

2. How to Initiate an exchange 

To initiate an exchange, please follow these steps:

- Contact our customer service team at armedassoci8@gmail.com to request a return authorization. Please note, no assistance can be provided via social media.

- Provide your order number, the item(s) you wish to return, and the reason for the return/

- Once your return is authorized, you will receive further instructions on how to proceed.

3. Exchange Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for Fine jewelry. 

You are also welcome to visit us at our flagship location at 903 Dundas St. W, Toronto to complete the exchange in person to avoid incurring additional shipping costs. 

4. Credit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If your exchange is approved, a credit will be issued to your email within 5 business days. 

If your exchange is rejected, we will provide you with a detailed explanation.

5. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, such as earrings. 

6. Damaged or Defective Items

If you receive a damaged or defective item upon delivery or purchase, please contact us within 14 days of receiving the product. We will arrange for a credit or replacement, depending on your preference. 

If you chose to replace your initial defective item with the same product, we will no longer be responsible for any damage incurred on the replacement (we will only replace an item once, it is up to your discretion to replace or opt for credit to purchase a different piece).

7. Final Sale Items

Items that have been discounted or are bought on sale are FINAL SALE (no exchanges). This includes any discount code or sitewide discount that is beyond 15% off. 

Sale items purchased are discounted due to minor defects that render them ineligible for our standard warranty coverage or are being discontinued due to it being phased out to make room for new pieces. This is a unique opportunity to acquire these items at a significantly reduced price. These items may have minor cosmetic or functional imperfections that do not meet our strict quality standards for regular retail sale. Please keep this in mind when purchasing sale items as they are FINAL SALE.

8. Repairs 

ARMED will not repair any outside jewelry. 

Jewelry repairs are limited to reattaching jump rings, clasps, bails and extenders. Damage incurred in pieces of jewelry that are soldered (metal that has been fused together) are unable to be repaired and must be dealt with via our warranty policy. Please contact us at armedassoci8@gmail.com to determine whether your piece is eligible for repair.

Jewelry repairs within 3 weeks of purchase with accompanying receipt will be completed free of charge. 

A service repair charge will apply after 3 weeks from purchase, starting at $25.00 and going up based on materials and time needed to sufficiently fix the piece. 

Once all repairs are completed, you will be contacted for payment and pick up which will only be held up to 2 months after drop off. If you do not come within the allotted time to pick up your repair, the piece becomes the property of ARMED LTD. 

Repairs and adjustments will be done ONLY at the Flagship Location. If unable to visit in person, the customer is responsible for the cost of shipment of their repaired item. 

Please allow up to 5 business days for your repair to be ready for pickup or for shipment. 

 9. Warranty

Armed is not responsible for any lost or stolen items. If you no longer are in possession of your piece, there is nothing we can do regarding replacement. 

Like any other material used in jewelry, stainless steel will inevitably develop natural wear and tear, such as surface scratches. Since this is expected with normal daily wear, it is not eligible under our warranty. Please see our care instructions for further information on how to properly care for your pieces. 

If you’re partaking in activities that have the opportunity to damage your pieces, such as heavy lifting, we suggest taking your pieces off or embracing the worn look that stainless steel can incur after years of wear and tear.

You should always lightly dry your pieces after getting them wet. If you leave your items in water, they may become damaged and it will not be covered under warranty. 

We will cover any manufacturing defects that are beyond normal wear and tear. This is only applicable within 6 months from purchase date as these defects will become apparent within this time. 

Beyond that, any damage that your jewelry incurs from failure or damage caused by improper use or carelessness (knicks, dents, crushing, etc), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc) and alteration of colors such as a subtle color change to plating, improper use of storage, failure or damage caused by fire, water or natural disaster and damage by a jeweler is not covered under our warranty. 

At the end of the day, solid gold is the only gold jewelry that is truly forever. Our stainless steel pieces with 18k gold plating will naturally fade over time but should never rust, tarnish or turn your skin green. Our pieces that are unplated stainless steel (silver), will never fade. With this in mind, subtle fading is not covered under our warranty. 

Rings specifically take more of a beating as you use your hands constantly throughout the day. We recommended removing our stainless steel 18k gold plated rings when swimming and showering as the chemicals in soap or swimming pools may fade the plating. Getting a bit of water on them every now and again, such as when you wash your hands, will not be an issue. Despite all this, gold plated stainless steel is your best bet in terms of costume jewelry you can get for longevity before getting a forever piece in solid gold. Failure to properly care for your rings will negate warranty coverage. 

If your item passes the warranty inspection we are happy to replace your item. If your item is sold out or discontinued, we offer a gift card for the amount paid on the original order.

10. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at armedassoci8@gmail.com.

Please note that this return policy is subject to change without prior notice. It is advisable to review our return policy each time you make a purchase.