Thank you for shopping with ARMED. We strive to provide you with products of the highest quality and your satisfaction is our top priority. 

If you are not entirely satisfied with your purchase, we're here to help.

Exchanges

If you wish to exchange an item for a different size, colour, or product, please contact our customer service team. Exchanges are subject to product availability. WE DO NOT ACCEPT RETURNS UNDER ANY CIRCUMSTANCES. 
Final Sale items: 

• Custom charm products (necklaces, bracelets, earrings, rings) 
• Engraved products 
• Permanent jewelry 
• Earrings
• Sunglasses
• Hair Accessories 
• Clothing
• Items purchases at a discount of more then 15% (including site wide sales) 

Items offered at a reduced price are typically discounted due to one of the following reasons:

Minor Defects: These items may have minor cosmetic or functional imperfections that do not meet our stringent quality standards for regular retail sale. These imperfections do not affect the overall usability or aesthetic of the product but render them ineligible for our standard warranty coverage.

Discontinuation: Some items are being phased out to make room for new pieces, and are therefore being offered at a lower price.

By purchasing these sale items, you acknowledge and accept that the product may have minor defects or is being discontinued. This unique opportunity allows you to acquire these items at a significantly reduced price, but it comes with the understanding that these items are sold as-is and are FINAL SALE. No exchanges, returns, or warranty claims will be accepted on these products under any circumstances.

Customer Responsibility:We encourage you to carefully consider your purchase, as all sales on discounted items are final. Please ensure you are fully aware of the terms and conditions before completing your purchase.

Accidental Orders Policy: All orders are considered final once placed. We are not responsible for any orders made "by accident," and such orders do not constitute grounds for a refund or cancellation.It is the customer's responsibility to review their order details, including product selection, quantities, and customization options, before completing the purchase. If you realize that you made an error after placing an order, please contact our customer service team immediately. While we may assist with adjustments if the order has not yet been processed, we cannot guarantee any changes or refunds for accidental orders. We encourage all customers to double-check their cart and order details before completing the checkout process.

How to Initiate an exchange 

To initiate an exchange, please follow these steps:

• Contact our customer service team at armedassoci8@gmail.com to request a return authorization. Please note, no assistance can be provided via social media.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Once your return is authorized, you will receive further instructions on how to proceed.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance. Armed is not responsible if the package you sent gets lost. You are also welcome to visit us at our flagship location at 903 Dundas St. W, Toronto to complete the exchange in person to avoid incurring additional shipping costs.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If your exchange is approved, a credit will be issued to your email within 5 business days. Please note it may take longer for this to be reflected with your bank. If your exchange is rejected, we will provide you with a detailed explanation.

For items eligible for exchange, the following conditions must be met:

• In-Store Purchases: Exchanges are accepted only within 14 DAYS of the purchase date with a valid store-issued receipt.
• Online Orders: Exchanges are accepted only within 14 DAYS 
• In-Store Pickup: Exchanges are accepted only within 14 DAYS from the date the order was placed.

Conditions for Exchanges:

• Include all original packaging, including boxes and bags.
• Not be marked as final sale
• Be in their original, unused condition, with no signs of wear, damage, or use.

Wear, damage, or use" refers to conditions that indicate an item has been altered from its original, new state. Here’s a breakdown of what each term generally includes:

• Wear: Signs that the item has been used, such as scuffs, scratches, or any other signs of regular handling. This might include scratches, dents, or signs that the piece has been worn frequently.
• Damage: Any physical harm that affects the item's appearance or functionality. This can be a result of improper use or wear and neglect. This includes cracks, bent or broken components, loose parts, or any other alterations from its original condition.
• Use: Indications that the item has been used for its intended purpose. This might mean it has been worn.

Receipt Requirement:A valid store-issued receipt is required for all exchanges. Bank statements or other forms of proof of purchase are not acceptable. Exchanges cannot be processed without a valid store-issued receipt.

Engraving Process Policy: It is the customer’s responsibility to confirm all details—such as sizing, placement, font, and spelling—during the engraving process.For in-store engravings, we strongly encourage you to speak up and communicate any concerns before the engraving is finalized. Once you have approved these details and the engraving process is completed, the product is considered final sale. No changes, refunds, or exchanges can be made after you leave with the engraved item.If you request an engraving online, you are leaving the discretion of sizing, placement, font, and spelling up to our engravers. By placing an online engraving order, you acknowledge that the final product is based on our best judgment and will be considered final sale.By proceeding with any engraving, you accept full responsibility for the final product. We do not engrave outside jewelry. 

Order Pickup Policy: Once you pick up your order and sign the form, you confirm that everything is correct with your order. We will not make any adjustments or changes that do not fall within our policy standards. Please ensure all details, including item accuracy and customization, are reviewed and approved at the time of pickup.

Unclaimed Pickup Orders Policy: Customers who choose in-store pickup must collect their orders within 2 months from the date of purchase. If a pickup order is not collected within this timeframe, it will become the property of ARMED, and no refund or compensation will be provided. It is the customer's responsibility to pick up their order within the specified period. Please contact our customer service team if you anticipate any delays in collecting your order.

Allergy Disclaimer Policy: Our jewelry is made from hypoallergenic materials such as stainless steel and gold. However, individual reactions to metals can vary. We are not responsible for any allergic reactions that may occur. If you have known allergies to certain metals or are unsure of your sensitivity, please be aware that shopping with us is at your own risk. We recommend consulting with a healthcare professional if you have concerns about metal allergies before making a purchase.

Shipping Accuracy Policy: We are not responsible for any shipping mistakes or delays resulting from inaccurate information provided at checkout. Please ensure that all details, including shipping address and contact information, are entered correctly to avoid any issues with your order delivery.

Damaged or Defective Items

If you receive a damaged or defective item upon delivery or purchase, please contact us within 14 DAYS of receiving the product. We will review the issue and arrange for either a credit or a replacement based on your preference. If you choose to replace the defective item with the same product, the replacement will be provided at no additional cost. However, once a replacement is issued, we will not be responsible for any further damage or defects that occur with the replacement item.

1. Credit Option: Alternatively, you may opt for a credit to purchase a different product from our store. This credit will be issued for the original item's value.
2. One-Time Replacement Limit: We will only replace an item once. After the replacement, any further issues with the product will not be covered under our replacement policy. It is your responsibility to decide whether to replace the item or opt for credit.

 Repairs  

At ARMED, we do not repair jewelry from outside sources. Our jewelry repair services are limited to reattaching jump rings, clasps, bails, and extenders. Unfortunately, damage to pieces that are soldered (metal that has been fused together) may not be able to be repaired and must be addressed through our warranty policy.

Repair Process:

• Contact Us First: All repair requests must be initiated by contacting us at armedassoci8@gmail.com. We require that you reach out to our customer service team before bringing in or sending your item for repair. This ensures that our team can assess the situation and find an appropriate solution for our retail employees to implement.
• Eligibility and Charges: Jewelry repairs within 3 weeks of purchase, accompanied by a valid receipt, will be completed free of charge. After the initial 3-week period, a service repair charge will apply, starting at $25.00 and increasing based on the materials and time required to sufficiently fix the piece.
• Repair Discretion: Please note that repairs are carried out at our discretion. Some items may be beyond repair, and in such cases, a replacement is not guaranteed. Each situation is evaluated on a case-by-case basis.

Repair and Pickup Terms:

• Repair Location: Repairs and adjustments will only be conducted at our Flagship Location. If you are unable to visit in person, the customer is responsible for all shipping costs associated with sending and receiving the repaired item.
• Pickup Window: Once all repairs are completed, you will be contacted for payment and pick-up. Repaired items will only be held for up to 2 months after the drop-off date. If you do not collect your item within this timeframe, it will become the property of ARMED LTD.
• Repair Timeline: Please allow up to 5 business days for your repair to be completed and ready for pickup or shipment.

Warranty
Our warranty covers manufacturing defects that go beyond normal wear and tear, but this is only applicable within 8 weeks of the purchase date. Any defects will likely become apparent within this timeframe. Please note that our warranty does not cover the following:

• Damage from improper use or carelessness (e.g., knicks, dents, crushing)
• Damage from unjustifiable repair or modification
• Aesthetic changes from normal wear and tear, aging (e.g., minor scratches), or colour alteration (e.g., subtle colour change to plating)
• Damage from improper storage, fire, water, or natural disasters
• Damage caused by a jeweler

Lost or stolen items: ARMED is not responsible for any lost or stolen items. If you are no longer in possession of your piece, we cannot offer a replacement or compensation. It is your responsibility to keep your jewelry secure.

Natural Wear and Tear:Like any other material used in jewelry, stainless steel and plated pieces will inevitably develop natural wear and tear, such as surface scratches, over time. These signs of use are expected with normal daily wear and are not covered under our warranty. For further guidance on maintaining your jewelry, please refer to our care instructions.

Activities and Jewelry Care:

If you’re engaging in activities that could potentially damage your jewelry, such as heavy lifting, we recommend removing your pieces to avoid damage. If you choose to wear your jewelry during such activities, please be aware that any resulting wear and tear will not be covered under our warranty. After getting your jewelry wet, always lightly dry it to prevent damage. Prolonged exposure to water may damage your pieces, which is also not covered under warranty.

Custom Charm Necklaces and Fine Jewelry: Although custom charm necklaces are personalized pieces, they are still jewelry and susceptible to the same types of wear and tear as any other item. The same applies to our fine jewelry. While fine jewelry is crafted with high-quality materials, it is not indestructible and can be damaged by force or improper care. Please treat these items with the care they deserve to ensure their longevity.

Gold-Plated Jewelry: Solid gold is the only gold jewelry that is truly forever. Our stainless steel pieces with 18k gold plating will naturally fade over time but should never rust, tarnish or turn your skin green. Unplated stainless steel pieces (silver) will never fade. However, fading of gold-plated pieces is considered a normal occurrence and is not covered under our warranty.

Specific Care for Rings:Rings take more of a beating due to constant use of your hands. We recommend removing our stainless steel 18k gold-plated rings when swimming and showering, as chemicals in soap or swimming pools may cause the plating to fade. A little water exposure from activities like hand-washing is generally fine. However, failure to properly care for your rings, as per our guidelines, will negate any warranty coverage.